Banella is a banana Castella cake — soft, moist, and made with over 35% real, ripened bananas. It’s our modern tribute to the Nagasaki Castella, made with natural ingredients and no preservatives.

Banella is best consumed within 5 days from the date of delivery. Always store it in the refrigerator between 0°C to 4°C.

Banella tastes amazing chilled straight from the fridge or at room temperature for a softer bite.

Absolutely not. Banella is made with natural ingredients — no margarine, no palm oil, and no artificial preservatives.

We are not halal-certified at the moment, but our ingredients contain no pork, lard, alcohol, or gelatin.

Orders can be placed directly through our website. Simply choose your preferred cake size and quantity, then select your preferred delivery time slot.

We offer secure payments via credit/debit cards and selected e-wallets at checkout.

Yes, we do! Please visit our Delivery Terms page for full details on delivery fees and available time slots.

Orders placed before 8 PM can be fulfilled the next day. Orders placed after 8 PM will be fulfilled the following day.

To maintain a smooth and reliable process, we currently offer delivery only. This allows us to ensure every order is carefully handled, arrives fresh, and lets you enjoy our cakes without the need to arrange meetups or pickups.

We currently offer standard sizes, but if you’re looking to order in bulk (e.g. for events or corporate gifting), please email us at [banella.official@gmail.com].

We do not accept physical returns due to the perishable nature of our banana cakes. However, if your order arrives damaged, spoiled, or incorrect, we’ll make it right—either by sending a replacement or issuing a refund, depending on the situation.

Approved refunds will be issued back to your original payment method within 5–10 business days, but it may take longer depending on your bank or card provider.